01
Booking & Scheduling
Bookings are confirmed once you receive a confirmation email. Arrival windows are kept tight, and we communicate proactively if anything shifts.
Transparent by design
Terms & policies.
Clear language. Fair rules. The same standards we'd expect in our own homes. Last updated June 2026.
02
Cancellations & Rescheduling
Plans change — we keep our policy simple, fair, and easy to remember.
03
Property Access
We treat your home like our own. You choose the access method that fits your routine.
04
Payment Policy
Transparent pricing, no surprise fees. Payment is captured only after your visit is confirmed complete.
05
Satisfaction Guarantee
If something isn't right, tell us within 24 hours and we'll re-clean the affected area at no cost.
06
Safety & Respect
Our team and your household deserve a respectful, safe environment — in both directions.
07
Cleaning Conditions
To deliver a consistently high standard, we ask for a few small things on your end.
08
Damages & Liability
We're fully insured. In the rare event something goes wrong, we make it right quickly and transparently.
09
Recurring Services
Recurring plans lock in priority scheduling and a lower per-visit rate. You stay in control.
010
Privacy
We collect the minimum needed to deliver your service. Your information is never sold.
Questions about our policies?
We're happy to walk through anything before you book.